Privacy Policy

1. General

The merchant (Turna, d.o.o.) is committed to safeguarding the confidentiality of personal data and the privacy of Users (buyers) of the website www.rogbikes.com. The merchant will use the collected personal data solely for the purpose of providing the services it offers. The merchant respects the confidentiality of personal data and the privacy of users of the online store and will take all necessary measures to protect them from any breaches and misuse. Personal data protection is one of the areas to which the merchant pays exceptional attention, as it is aware of the sensitive nature of this matter.

2. Use of Personal Data

For the purpose of providing its services, the merchant collects, maintains, processes, and stores the following user data:

• First and last name

• Delivery address

• Company or legal entity name (if the User is a legal entity)

• Tax number of the legal entity (if the User is a legal entity)

• Email address (username)

• Password in encrypted form

• Contact phone number

• Country of residence

• Region of residence

• Other data that the User voluntarily enters into forms on the online store

• Other data that the User voluntarily adds later to their profile.

The merchant is not responsible for the accuracy, completeness, and timeliness of the data entered by the users.

3. The merchant is not responsible for the accuracy, completeness, and timeliness of the data entered by the users.

n accordance with regulations governing personal data protection, the merchant is committed to protecting the personal data of Users of its online store. The merchant will not, under any circumstances, disclose personal or other user data to a third party without the explicit consent of the User, nor will it allow a third party to access the personal or other data of the user, unless required by state authorities, stipulated by law, or in good faith if such action is necessary for procedures before courts or other state bodies, and to protect and enforce the legitimate interests of the merchant.

All personal and other data provided by the User during registration in the online store, as well as when ordering products, including order contents, will be protected in accordance with regulations governing personal data protection. The merchant will not use these data for any purpose that could harm the User or another involved party. The merchant will not use the data for sending promotional emails or other unwanted promotional materials, except for sending those promotional notices that the user has subscribed to or consented to. The merchant may use the data in anonymized aggregate form for statistical analysis. The confidentiality of personal and other user data will not be violated in any form.

The merchant will provide only the necessary information to the delivery service (e.g., Pošta Slovenije, DPD, UPS, GLS, etc.) for the delivery of products purchased in the online store (recipient data and delivery address). The merchant will contact the User via email if necessary for the completion of the purchase in the online store, and via phone only if issues arise during registration or purchase in the online store.

4. Implementation of Privacy Policy

All employees, both regular and freelance, who have access to personal and other user data, are informed of their duty to protect personal and other data and are required to comply with these provisions on the confidentiality of personal data and privacy of online store users. The duty to protect personal and other data is unlimited in time, even after the employment relationship with the merchant ends.

Registered Users may cease using the Website at any time and cancel their registration. This can be done by notifying the merchant in writing about the cancellation of registration. Before submitting the cancellation statement, the User must settle any outstanding obligations for purchases made in the online store. The merchant will protect the confidentiality of personal data and the privacy of Users of the Website in accordance with this privacy policy even in the event of registration cancellation.

5. Additional Clarifications

If you have any questions, issues, or comments regarding this privacy policy, you can contact us at the email address: info@rogbikes.com.